LePhair Associates provides employee assessments, training and consulting services to businesses that appreciate their people are essential to their success. We strive to help businesses achieve breakthrough results in their company performance.
Our clients range from owner managed businesses through to international corporations and we work extensively within the sales and professional service industries.
Our customized sales and service training programs, combined with an advanced assessment information process, helps companies get the right person in the right job, develop processes to coach, train, manage and motivate them to greater success and productivity and increase overall workplace engagement.
We help companies increase their sales, improve customer service and increase their workplace performance and people productivity through our expertise in:
- Sales Staff On-Boarding including Organizational Readiness
- Employee Assessments for Recruiting, Skill Testing, Coaching and Succession Planning for any impactful position
- Employee Engagement Surveys
- Sales and customer service training programs and workshops
- Follow-on Sales Coaching and outsourced Sales Management
- Online feedback systems for management and sales development
- Corporate Development & Team Workshops
Our team of professionals bring a broad base of skills, industry experience and knowledge to ensure we can provide superior results.
Our services can help you to:
- Build outstanding sales and service teams that consistently deliver results.
- Improve communication and relationships between employees and their managers.
- Select people best suited to succeed in any position in your organization.
- Build a culture of accountability and responsibility throughout your organization.
- Develop appropriate career paths for employees.
- Reduce employee turnover and absenteeism.
- Optimize employee engagement by understanding what’s really going on with your people.
- Create succession plans and develop future leaders.
What Our Clients Say:
City of Kingston:
We have been very happy to work with LePhair Associates for the past year and a half. They have provided City of Kingston with targeted and meaningful content to address our ongoing initiative of building and enhancing organizational capacity. Their unique approach combines both individual self assessment/awareness tools with paired training workshops, guiding our leaders in improving their overall effectiveness in delivering on critical drivers for the organization.
Dave Mignault, MPA, MA
Manager, Organization Development,
Human Resources & Organization Development
Northbridge Insurance Co.:
“It has been a pleasure to work with Lorie and her team at LePhair Associates on our sales talent development project. With a collaborative and accommodating nature, Lorie effectively manages challenges and always ensures that the clients’ needs are fully met. I would highly recommend Lorie as she is a dedicated, skilled business professional that gets results.”
Director, National Relationships,
Algoma Insurance Brokers Ltd.:
“We have been working with LePhair Associates for several years using their employee assessments to support our talent acquisition practices for our sales and service recruitment. Having insight into the candidate’s thinking style, behavioural traits and interests has helped us gain a clearer picture of the individual and their potential for success in our brokerage. By hiring for fit, we have seen significant improvements in our hiring and onboarding practices, new hire success rates and overall brokerage productivity.”
Liz Fea, BA, CHRP, RPR,
Human Resources Specialist,
Algoma Insurance Brokers Limited