Whether in a classroom setting, a lunch’n learn or virtual training workshop, our programs focus on the processes, skills and tools necessary to improve the ability to effectively communicate, develop new business opportunities, build relationships with clients, and get results! Each program or workshop is customized to meet the specific identified performance gaps and development needs and include:
- Pre-program development and customization in order to become familiar with the organization at an in-depth level and to incorporate company specific data into training materials and role play scenarios
- Experienced facilitators who have been business developers and can walk the talk
- Highly interactive lectures and “doing-it” clinics and role plays with as much as 40% of the time devoted to practicing the tools and methodologies learned in the workshop
- On-going support and program reinforcement for continuity and maximum skill development
The key to a Customer Service Associate’s success is in their ability to efficiently and effectively deal with customer issues, inquiries or problems (be they during inbound calls, while making outbound business development calls, or while customer-facing). As a result, at the end of the customer interaction, the most successful Associates have not only addressed the customer’s need, they have likely also provided the customer with a WOW! experience.
People tend to fall into two general categories; those who think and act similar to you and those that don’t. With the first group, it often seems that you know what they are going to say, even before they say it. You instantly reach a comfort level. If they’re a client or a co-worker, you know what it will take to satisfy them and get along. The second group is harder to relate to. You can be frustrated by their decisions, puzzled by how they react and uncertain how to satisfy them. The most successful people have learned how to work with and adapt to the styles of prospects, clients, co-workers and their community that are different to their own to build effective and productive relationships.
For the majority of sales professionals and business developers, proactive prospecting, whether it’s for new clients or additional business from existing clients, is challenging and often avoided. The Warm Prospecting Workshop helps participants develop a focused approach to their prospecting campaign with proven processes, methodologies and tools along with a personal action plan and goal setting that will lead to sales success.
Achieving goals, staying ahead of the competition and responding quickly to customer needs is becoming more and more challenging in today’s ever changing, information driven workplace. Setting priorities and managing time are fundamental to enhancing both individual and organizational performance. Using the Time Mastery Profile tool, participants assess their time management effectiveness and create a personal plan for improving skills in these key areas.
Most successful business developers and influencers believe the key to their success is their ability to communicate effectively with clients, and to develop and grow strong relationships. Very few of us are born with these skills and therefore they must be learned and practiced in order to be successful. Using a combination of highly interactive lectures and “doing it” clinics and role plays, participants develop the confidence and ability to immediately use the consultative selling and relationship building tools learned with their clients.
Business developers and account managers need to be able to deliver presentations that sell. This workshop shows them how to create strong value propositions that resonate with clients or prospects, differentiate themselves from the competition and substantiate claims and benefits. Utilizing the Presentation Planning Checklist and best practices tips, they will learn to effectively structure and theme presentations that are compelling and sell.
Geared to the intermediate level sales professional, this seminar builds on the key skill sets and tools learned in the Consultative Selling Workshop. Through “doing-it” clinics and role plays, they will not only hone their prospecting, consultative selling and presentation skills but take them to the next level by learning to identify their unique value proposition, competitive advantages and strategic account management and planning strategies. These immediately transferable skills will help to retain existing clients and win more business.
Everything DiSC® Productive Conflict:
Workplace conflict is inevitable. People tend to deal with it in one of two ways; 1) by avoidance or 2) through unproductive behaviors. Both responses unfortunately have a negative impact on productivity. The reality is that conflict is uncomfortable and we just aren’t trained to deal with it effectively. Everything DiSC Productive Conflict helps participants learn to recognize and curb their destructive behaviors so that conflict can become more productive, ultimately improving workplace results and relationships.
Everything DiSC® Agile EQ™
Everything DiSC® Agile EQ™ teaches participants to read the emotional and interpersonal needs of a situation and respond accordingly. By combining the personalized insights of DiSC® with active emotional intelligence development, participants discover an agile approach to workplace interactions and learn to navigate outside their comfort zone, empowering them meet the demands of any situation. In this training, participants will discover their EQ strengths, recognize their EQ potential, and commit to customized strategies for building agility. The result is an emotionally intelligent workforce that can support your thriving agile culture—no matter where they are.
Everything DiSC Workplace®
Everything DiSC Workplace helps participants to understand their own style and appreciate the styles of people they work with. It can be used with everyone in an organization, regardless of title or role, to build more effective relationships, and improve the quality of the workplace.
Everything DiSC® Sales
Everything DiSC Sales helps salespeople connect better with their customers by understanding their DiSC sales style, understanding their customers’ buying styles, and adapting their sales style to meet their customers’ buying styles.
Everything DiSC® Management
Everything DiSC Management teaches managers how to bring out the best in each employee. They learn how to read employee styles and adapt their own styles to manage more effectively.
Everything DiSC Work of Leaders®
Everything DiSC Work of Leaders focuses on Vision, Alignment, and Execution. Based on best practices, it connects leadership to real-world demands, providing the self awareness and powerful conversations that provide a clear path for action and improvement.
Five Behaviors of a Cohesive Team
The Five Behaviors of a Cohesive Team is an assessment- based learning experience that helps individuals and organizations reveal what it takes to build a truly cohesive and effective team in the most approachable, competent, and effective way possible. Powered by Everything DiSC®, the profiles help participants understand their own DiSC® styles. Bringing together everyone’s personalities and preferences to form a cohesive, productive team takes work, but the payoff can be huge—for individuals, the team, and the organization.
- Customer Service Excellence
- Communication Styles & Team Effectiveness
- Warm Prospecting
- Time Mastery
- Consultative Selling
- Presentations that Sell
- Buyer Centred Selling
- Everything DiSC® Sales
- Everything DiSC® Productive Conflict
- Everything DiSC® Management
- Everything DiSC® Work of Leaders
- Everything DiSC Workplace®
- Everything DiSC® Agile EQ™
- Five Behaviors of a Cohesive Team