The employees you have directly facing customers will have a major effect on your businesses success. Customer facing employees who lack six different behaviours in their everyday interactions will ultimately result in customers who do not return as often nor do they...

Stress in the workplace is a serious issue affecting every industry nationwide. The reality of stress in the workplace is that if unmanaged, can derail an entire organization. Workers who are stressed often "infect" coworkers, managers and even clients with their...

Recruiting top sales people for organizations is a task companies are going to need to focus on more and more as the baby boomer generation begins to retire and the median work force age continues to rise. Several companies are already noticing the majority of their...

Naturally, all businesses are required to deal with the issue of low performers. It is an inevitability of all work places as low performers are often left to slip into lower and lower performing roles while high performers take on their tasks. In fact, it’s possible...

Building an effective workforce does not mean just focusing on having the correct number of employees in a role, it is also crucial to assist these employees, their managers and other support staff in handling a diverse and dynamic culture where learning is the core...

Executing our sales strategies is a challenge for most organizations. Everyone is asking: 'Where can I find good people?' the 2007 insurance institute of canada demographic study shed some light on this issue with the findings that our industry has not been...