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Taking the Person Out of Interpersonal: Why AI Can Never Replace Soft Skills

Taking the Person Out of Interpersonal: Why AI Can Never Replace Soft Skills

by Lucy Arkell | May 21, 2024 | sales training

Artificial intelligence (AI) is becoming increasingly inevitable. Whether it’s that omnipresent chatbot everyone talks about, automated note taking in video calls, or utilizing the skills of an AI virtual assistant for administrative tasks, for many, AI is becoming a...
Retaining and Hiring Top Talent Amidst a Talent Shortage

Retaining and Hiring Top Talent Amidst a Talent Shortage

by Lucy Arkell | Jan 30, 2024 | sales training

Hiring and retaining top talent has become a paramount challenge in today’s competitive business landscape. With the increasing demand for skilled professionals outpacing the available workforce—attracting, hiring, and retaining exceptional talent has become an...
Widening Skills Gaps: Reflections on a Growing Trend

Widening Skills Gaps: Reflections on a Growing Trend

by Lucy Arkell | Sep 19, 2023 | sales training, Uncategorized

In the years since the start of the pandemic and in the wake of The Great Resignation, organizations risk facing unexpected skills gaps within their workforce. A variety of factors can impact the size and scope of an organization’s skills gaps, but one thing is...
Hiring Successfully for Dummies – Part 4: Scaling Performance

Hiring Successfully for Dummies – Part 4: Scaling Performance

by Lucy Arkell | Mar 22, 2023 | sales training

In an un-settled environment, it is tempting to rush to fill open positions and bring relief to often overworked existing employees. But the need to hire well-qualified people ready to hit the ground running must be balanced by the fact that this decision must serve...

Hiring Successfully for Dummies – Part 3: Reducing Bias in the Hiring Decision

by Lucy Arkell | Mar 8, 2023 | sales training

Successful organizations strive to build equitable workplaces by identifying and reducing bias in their practices. Yet, according to a survey conducted by PXT Select, nine out of ten businesses surveyed identified hiring and selection as the number-one organizational...
Hiring Successfully for Dummies – Part 4: Scaling Performance

Hiring Successfully for Dummies – Part 2: Tapping into the Value of Data

by Lucy Arkell | Feb 22, 2023 | sales training

Organizations with the greatest hiring success use a consistent, data driven approach However, two thirds of hiring managers in a recent Wiley survey, said they tended to rely on instinct vs data when making a hiring decision. Instinct certainly is important and plays...
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