All workplaces strive towards building great sales and service teams that outperform the competition, are more efficient and create a work environment that people are excited about and want to be a part of. The problem is though; few actually know how to achieve this.
In a team-oriented workplace, contributions by individuals need to help advance the team and ultimately the company. This requires a delicate balance between individual and big picture goals, needs and activities.
Here are some basic tips to get you started on the path to building great sales and service teams.
— Communication
The most important aspect of a great team is communication. Having clear expectations around individual and team goals and responsibilities helps keep people team focused. In addition, establishing a system open and honest feedback encourages communication and helps to build strong relationships both inside and outside of work.
— Rewards and Consequences
There needs to be reasonable rewards and consequences for the actions of team members and the team overall. If a team member accomplishes something great, a reward should be given and recognized by the team as something to strive for. Conversely, if an individual team member lets the team down, there should be agreed upon consequences. The same would hold true for the team as a whole.
— A Committed Team
Team members need to be committed to making the team great. Making sure they feel that the goals of the team are important and worth working towards is important and a sign of commitment. They also need to feel like their commitment will be recognized.
— Innovation
A team that is always looking for ways to improve and values the ideas of team members helps build a culture of engagement. Innovative sales and service teams often come up with unique solutions to problems that allow them to outperform less innovative competitors.
— Feeling Competent
If the team does not feel competent or up to the tasks assigned, they can quickly fall into a negative mindset. It is important to ensure they are supported with the right tools, training and opportunities to keep them motivated and committed.
At LePhair Associates, we have a series of assessments that can help you build great teams. Getting insight into each individual and the team as whole, helps teams learn to work more effectively together and achieve exceptional results. If you would like to learn more about the different assessments we offer and how they can help your sales and service teams, read about them here https://lephairassociates.com/profiles_international/products.php and then contact us.